Frequently Asked Questions (FAQ)

How do I register my software?

When you open the program, you will have the option to [Continue Evaluation] or [Register Now].
If you have purchased the program, click on [Register Now].
Complete the registration form and then choose either [Register by e-mail] or [Register by fax] and submit the form to us.
Once we receive your registration, we will compute the software key and return it to you.If you are registering by fax, please remember to include your fax number on the form.

Also, please note if your machine is running Windows Vista or Windows 7, it requires a different registration procedure.

Click here for the Windows Vista registration instructions.
Click here for the Windows 7 registration instructions.

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What if my software key does not work?

Verify that you are logged on as Administrator, as that is required in order to register the program.
The software key is computer specific. It will work only on the computer from which the registration form was generated. If you have a multi-user license and are installing the program on more than one computer, each computer will have to be registered and will have it's own key.
Once you send the registration form to us, do not change any of the information on your screen. The information in the key that we send to you must exactly match what is on your registration form on your computer. Spelling, capitalization, punctuation and spaces that differ between the two will cause the key to not work. Double check to make sure that everything matches exactly.

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How do I move the software and files to a new computer?

1. Use [Data][Backup] on the old machine to save a data backup to any convenient location [such as a flash drive].
2. Download and SAVE to any convenient location the full installer from our website: Natural Music or Natural Log
3. Run the installer.
4. Start the program on the new machine and click [Register now]. Complete the registration form and fax or email to us to request a new key.
5. Run [data][restore] on NEW machine to get your data back.
6. Please note: If you have a single user license, you will need to relock the software on the old machine and provide us the relock generated from that program prior to receiving the new key. The relock programs can be downloaded via these links:
   Relock Natural Music and Relock Natural Log
   Save the file to your drive on the old computer. Double click the downloaded file to run the relocking program and record the Relock Code.

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Why am I getting bump errors when I generate my log?

Items are bumped from the log when the program is unable to log the item based on the breaks and specifications set up in your log template and the information entered on your order.Common reasons for items to bump are avail type restrictions, product protect separation, customer separation,order separation, and an insufficient or incorrect length.
In order to determine the specific reason for bumps, from your log, click on the [Tools] menu and then click on [Log Troubleshooter].
Please click here for further details on how the Log Troubleshooter works.

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How do I fill mandatory breaks?

1. You need to specify the breaks are “Mandatory” in the Natural Log templates. This is selected in the Fill Code field of your breaks.
   

2. Put in 1 or more orders for PSA’s. You may want to set up one order with a 30 second rotator and another order with a 60 second rotator. Under the Date Range fields, there is a field for 'Runs', which will say All Weeks by default. Click the drop down to the right of this field and select 'Filler Only'. Select the Time Range the order may run, and then the # of broadcasts per day. You will need to put in WAY more than you think you’ll ever need. When entered to run as 'Filler Only' NL8 will only select as many as it needs to fill the empty mandatory breaks AFTER it logs all regular spots. You may also enter 'Filler' in the Description/Note field.
   

3. Caution, if you put these orders all under 1 customer account, be sure to set the required separation for the customer to 0 minutes so it can use more than 1 PSA per break if needed.

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How do I fix a copy error on my log?

Highlight the copy error that you wish to fix in the Copy Errors tab at thebottom of your log. Doubleclick on the line to move to that line on your log. Right click theline of your log. This will bring up a menu. You can click on [Edit Log Item] and change the copyfrom that window. This will edit the copy on this log that you have already generated. It willnot change the copy on your order and you may have later copy errors on this order if you do not fixthe order as well. You can right click on the line again to bring up the same menu. This time, clickon [View OrderLine Detail]. Changing the copy in your orderline will change the order for all futurelogs that you generate.

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Why does my pending list show zeroes in all columns when I try to do billing?

Your logs must all be charged in order to send the information from them to billing. From the Billing menu, choose Broadcast Invoices. Check the drop down boxes to make sure that you have chosen the correct month and year that you wish to bill for.You can then click the menu item that says [Charge Logs].

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I charged all of my logs. Why does it say "Invoices thru last log Finalized and Charged for" a date that does not go through the end of the month?

If you have more than one station on your database, and in the dropdown for Station you have chosen "All Stations", the date shown will be the last date that the logs were charged for all stations in the database. If you generated logs only through Nov 15th for WABC and generated logs through Nov 30th for WABD, then the date shown will be Nov. 15th. You can either choose the one station in your station dropdown box, or charge all of the logs on the other stations.

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I charged my logs through the end of my month for all stations, and my invoice list still shows all $0.00.

Check your orders to make sure that you have entered a cost. Package costs are entered on the Invoice Instructions tab of your order. Per broadcast costs are entered on the Schedule tab of your order.

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How do I add an item to a pending invoice?

Doubleclick on the pending invoice to open it. Highlight an item on the invoice to select it.Click on the Edit menu at the top left of the invoice and then click on [Insert an Item]. Thiswill open up a window showing the orders for this customer. Click on the orderline that you wish to insert an item from. Select the Run Date and Run Time and click on the button at the top right that says[Insert Item]. Verify the run time, length, copy ID and cost, and click on [Save].This item has been added to the invoice. You can add more items if needed. When you close the invoice your changes will be saved.

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How do I create a copy rotator?

Please click here for complete instructions on creating a copy rotator.

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I am getting an Error 2147417848: Automation Error.

That error is typically caused by an issue with some video screen swapping in windows. Exit NL8. Reboot your computer and restart the program.This should resolve the problem for you.

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After updating, I am getting error sub paint messagebox error 482 printer error, or error -41, and am unable to print to a .pdf file or email.

Exit NL8. Reboot your computer and restart the program.This should resolve the problem for you.

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