Frequently Asked Questions (FAQ)
Registering the software
Logs
Billing
Copy
Error Messages
Upgrading from NL-DOS to NL-8 For Windows
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When you open the program, you will have the option to [Continue Evaluation] or [Register Now].
If you have purchased the program, click on [Register Now].
Complete the registration form and then choose either [Register by e-mail] or [Register by fax] and submit the form to us.
Once we receive your registration, we will compute the software key and return it to you.
If you are registering by fax, please remember to include your fax number on the form.
Please note if your machine is running Windows Vista, this requires a different registration procedure. for the Windows Vista registration instructions.
Verify that you are logged on as Administrator, as that is required in order to register the program.
The software key is computer specific. It will work only on the computer from which the registration form was generated. If you have a multi-user license and are installing the program on more than one computer, each computer will have to be registered and will have it's own key.
Once you send the registration form to us, do not change any of the information on your screen. The information in the key that we send to you must exactly match what is on your registration form on your computer. Spelling, capitalization, punctuation and spaces that differ between the two will cause the key to not work. Double check to make sure that everything matches exactly.
The unlock keys are machine specific so your old or original key sent for one computer will not work on another.
Install the program and any updates on the new computer. Open the Natural Log or Natural Music program and click [Register Now], fill in the registration form and send it to us with a note that it is for a transfer.
If you have a multi-user license and are installing the software on more than one computer, each computer will have to be registered and will have it's own key.
Once you send the registration form to us, do not change any of the information on your screen. The information in the key that we send to you must exactly match what is on your registration form on your computer. Spelling, capitalization, punctuation and spaces that differ between the two will cause the key to not work. Double check to make sure that everything matches exactly.
Items are bumped from the log when the program is unable to log the item based on
the breaks and specifications set up in your log template and the information entered on your order.
Common reasons for items to bump are avail type restrictions, product protect separation, customer separation,
order separation, and an insufficient or incorrect length.
In order to determine the specific reason for bumps, from your log, click on the [Tools] menu and then click on
[Log Troubleshooter].
Please click here for further details on how the Log Troubleshooter works.
Highlight the copy error that you wish to fix in the Copy Errors tab at the
bottom of your log. Doubleclick on the line to move to that line on your log. Right click the
line of your log. This will bring up a menu. You can click on [Edit Log Item] and change the copy
from that window. This will edit the copy on this log that you have already generated. It will
not change the copy on your order and you may have later copy errors on this order if you do not fix
the order as well. You can right click on the line again to bring up the same menu. This time, click
on [View OrderLine Detail]. Changing the copy in your orderline will change the order for all future
logs that you generate.
Your logs must all be charged in order to send the information from them to billing. From the Billing menu, choose Broadcast Invoices. Check the drop down boxes to make sure that you have chosen the correct month and year that you wish to bill for.
You can then click the menu item that says [Charge Logs].
If you have more than one station on your database, and in the dropdown for Station you have chosen "All Stations", the date shown will be the last date that the logs were charged for all stations in the database. If you generated logs only through Nov 15th for WABC and generated logs through Nov 30th for WABD, then the date shown will be Nov. 15th. You can either choose the one station in your station dropdown box, or charge all of the logs on the other stations.
Check your orders to make sure that you have entered a cost. Package costs are entered on the Invoice Instructions tab of your order. Per broadcast costs are entered on the Schedule tab of your order.
Doubleclick on the pending invoice to open it. Highlight an item on the invoice to select it.
Click on the Edit menu at the top left of the invoice and then click on [Insert an Item]. This
will open up a window showing the orders for this customer. Click on the orderline that you wish to
insert an item from. Select the Run Date and Run Time and click on the button at the top right that says
[Insert Item]. Verify the run time, length, copy ID and cost, and click on [Save].
This item has been added to the invoice. You can add more items if needed. When you close the invoice
your changes will be saved.
Please click here for complete instructions on creating a copy rotator.
That error is typically caused by an issue with some video screen swapping in windows. Exit NL8. Reboot your computer and restart the program.
This should resolve the problem for you.
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